RULES ON THE RETURN AND EXCHANGE OF GOODS
Current version 2024-01-15
- CONNECTIONS
1.1.Seller – UAB Metalija, brand name – Dovanų parkas, legal entity code 303272994, address Jutiškių k. 8, Jutiškių k., Panevėžio r., VAT payer code 100013485412.
1.2. E-shop – this online shop located at www.dovanuparkas.lt.
1.3. You / Buyer – a natural person who is legally able to enter into transactions and who buys goods for personal consumption (not for business purposes).
1.4 Rules – these Rules, which set out the rules for the return and exchange of goods purchased in the E-Shop.
1.5. Parties / Party – the Buyer and the Seller, jointly or separately.
1.6 Goods/Services – everything that is sold in the E-Shop. As used in the Terms, ‘Goods’ includes services when goods and services are sold on the E-Shop, unless otherwise stated in the Terms.
- GENERAL PROVISIONS
2.1. These Terms and Conditions set out the rights and obligations and responsibilities between the Buyer and the Seller in relation to the return and exchange of goods purchased in the E-Shop.
2.2 These Rules form part of the General Terms and Conditions for the purchase of goods in the E-Shop, which can be found here: www.dovanuparkas.lt/pirkimotaisykles.
- RETURNS, EXCHANGES
3.1. The Buyer shall have the right to withdraw from the contract of sale and purchase concluded in the E-shop for the purchase of goods within 14 (fourteen) days from the date of delivery (receipt) of the goods, without stating a reason, except for the contracts referred to in Article 6.228 of the Civil Code of the Republic of Lithuania. Paragraph 2.
3.2. In order to return the quality product(s), the Buyer must notify the Seller in writing (by e-mail) and fill in the return form sent by the Seller. The Buyer may also provide the Seller with the return form when returning the Goods. The Buyer must return the goods no later than 14 (fourteen) days from the date of delivery (receipt).
3.3. In the case of returns of quality goods, the Buyer is responsible for the proper packaging of the goods for return. The Buyer shall bear the direct costs of returning the goods, unless the Seller specifies otherwise after receipt of the notice of withdrawal.
3.4. Goods may be returned by the Buyer’s preferred shipping method or by handing them over to the Seller at a collection point. Returns shall not apply to goods made to the Buyer’s specific instructions, which are not pre-manufactured and which are made in accordance with the Buyer’s personal choice or instruction, or to goods which are expressly tailored to the Buyer’s personal needs.
3.5. The Buyer shall be refunded the money for the returned goods, including the amounts paid by the Buyer for delivery, after the goods are returned to the Seller.
3.6. The money for the goods is refunded to the buyer’s payment account by bank transfer.
3.7. The Seller shall not be deemed to be in breach of the refund conditions if the Seller is unable to revalidate the money due to the Buyer’s fault (delay in returning the goods, inaccurate data, etc.).
3.8.The following conditions must be complied with when returning goods to the Buyer:
3.8.1. the returned product must be in its original packaging or other packaging that is in good condition;
3.8.2. the returned goods must be undamaged by the Buyer;
3.8.3. the returned product must be unused and in good condition (labels and protective films intact, but this does not apply to returns of low-quality goods);
3.8.4. the returned goods must be in the same condition as when received by the Buyer;
3.8.5. When returning an item, you must present the VAT invoice confirming its purchase and fill in a returns form.
3.9. If the returned goods are not complete, damaged, defective and/or improperly packaged, the Seller shall have the right not to accept the returned goods and not to refund the money paid by the Buyer for the returned goods.
3.10. In the case of the sale of faulty goods, the buyer can ask for the faulty goods to be replaced by a suitable one, for the price of the goods to be reduced, for the goods to be returned, and for the money paid for the goods to be refunded. Replacement and return of defective goods shall be carried out in accordance with the procedures set out in these Rules and the legislation of the Republic of Lithuania.
3.11. The Buyer may not return goods that are not subject to the laws of the Republic of Lithuania.
3.12 In the event of defective services, the Purchaser shall be entitled to demand the elimination of the defects in the provision of services, the refund of the price paid for the services, or a reduction in the price of the services.
- FINAL PROVISIONS
4.1. These Terms and Conditions are governed by the applicable laws of the Republic of Lithuania and the European Union.
4.2. The Seller shall have the right, at its sole discretion, to change the Terms and Conditions unilaterally, without further notice. The changes shall come into force from the moment they are posted in the E-Shop and shall be binding on the Buyer wishing to use the E-Shop.
4.3. The Seller may at any time assign its rights and obligations under these Terms and Conditions to third parties without the consent of the Buyer and without notice to the Buyer.
4.4. In the event of disagreements between the Buyer and the Seller, they shall be settled by negotiation. In the event of failure to reach an agreement, disputes shall be finally settled in accordance with the procedure established by the laws of the Republic of Lithuania.
4.5. The Buyer-Consumer may submit a request and/or a complaint regarding the goods or services purchased in the Shop to the State Consumer Rights Protection Service (Vilniaus g. 25, 01402 Vilnius, tel. 8 5 262 67 51, fax. 8 5 279 1466, e-mail tarnyba@vvtat.lt, website www.vvtat.lt, its territorial units in the districts) or fill in the application form on the Electronic Consumer Dispute Resolution Platform available at http://ec.europa.eu/odr/. This clause does not apply to Business Buyers.
